course introduces the student to the principal elements and theory of
the latest digital telecommunications networking systems (Voice over
IP). Topics include system network overview, subscriber lines, network
testing and measurement, voice security, QoS, network transmission
techniques, and signaling protocols such as SIP, H.323, SS7, and MGCP.
This course introduces the student to the theory and practical application of copper cabling and fiber optics for telecommunication systems. During the course, students will learn how to install, maintain, test and modify communications cabling. Topics include transmission theory, structured cabling standards, cable and connector types, installation methods, and grounding/shielding techniques.
This course introduces the students to the features and maintenance of Windows. Topics include operating systems fundamentals, installation, configuration and upgrading, and diagnosing and troubleshooting. Networking capabilities will also be discussed.
This class will allow students to answer computer questions using the telephone, e-mail or direct messaging. Customer service skills including technical writing, listening and communications skills, handling difficult customer’s situations and solving and preventing problems will be discussed.
This course introduces the basic fundamental skills necessary to effectively manage, monitor, and maintain a Microsoft network including installation of Windows Server, configuration of Active Directory, management of user accounts, file shares, group policies, and network printing. It will also introduce different email services and web services which could be Windows based or open source. Pre-requisite: TNT-140, TNT-230